The Right Partner for Call Center Operators

Features of the IBA Call Center System

I- DID System:

DID (Direct Inward Dialing) is a method organizations use to route incoming calls to specific PBX systems without an operator.

Features of DID:

Call Center queues:

Provide and Assign a telephone company or service to individual extensions within the organization.

Connect automatically the caller dialer to the extension that is associated with the DID number.

Call Forwarding:

Route calls to any type of phone including voice-over-IP( VOIP) phones, mobile phones, and landlines. Also, DID helps to route the calls to the person or department.

What are the benefits of using a DID System?

  1. Offers the customers an individual phone number for each person or workstation within the company without requiring a physical line into the PBX for each connection.
  2. Reduces the number of missed calls and can make it easier for callers to reach the person or department they need.
  3. Help save time by eliminating the need for operators to route calls.
  4. Give organizations a more professional image and they can create a local presence in multiple markers.
  5. Compared with regular PBX service, DID save the cost of a switchboard operator, calls go through faster, and callers feel they are calling a person rather than a company.

II- Phone book:

International number In 160+ countries worldwide. Look like a local from virtually anywhere in the world with an International phone number.


Features of Phonebook:

  1. Impress your local customers with personalized customer greetings.
  2. Receive cheaper Internal calls.
  3. Optimize your call workflow with call statistics.
  4. Set the hours that you are reachable.

III- SIP account:

SIP (Session Initiation Protocol) is an intelligent device able to connect the office and the customer without using traditional voice calls.

Allows Customers to connect through various forms of multimedia communications features.

Features of SIP account:

a. Cost-effective Communication

b. Flexible

c. Ideal for remote working

d. Security and data privacy

e. Convenience