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WHAT EXACTLY IS BACK OFFICE?

Every business has operational and administrative tasks that divert time and energy away from client-facing activities. Here are some of the reasons why having Back Office support can benefit your organization in a variety of ways.

It is a company’s extended branch that focuses on providing support to the front office. Depending on the company and industry, they may be responsible for maintaining records, data management, accounting, finance, technology, and a variety of other tasks.

Back office employees do not have direct contact with clients, but they maintain close relationships with front office employees. A smooth operation requires excellent communication between back office and front office employees.

What are the responsibilities of Back Office employees?

Employees in the back-office perform tasks that are critical to the survival of a business. The following are some of the most common activities:

Administration of databases

Finance administration

Human resource administration

Companies’ legalization and tax payment procedures

Management of customer orders

Digital content creation

Technical assistance

IT advancement

HIRING OUT YOUR BACK OFFICE

Many large corporations around the world outsource departments such as IT, Human Resources, Accounting, Finance, Marketing, and Sales, and it works flawlessly. These areas or departments, in general, do not have direct contact with the client, but instead provide internal management functions that are performed by employees in the Back Office.

Many companies in the Logistics and Transportation Industry choose to have employees in charge of tracking loads, filing legal documents, financial affairs, marketing services, and sales.

Outsourcing these teams allows businesses to reduce overall operational costs while receiving excellent services that align with company goals.

WHY IS THIS IMPORTANT?

Back Office is necessary for four main reasons:

1- THEY ARE ESSENTIALLY A COMPANY’S BACKBONE.

They handle all operational tasks, organize critical information, and are trusted with practical aspects such as account payables, payroll, and other functions that aid in the maintenance of a healthy, uninterrupted workflow.

2- THEY INCREASE COMPANY PRODUCTIVITY.

Back-office employees focus on tasks that require more time and provide front-office employees with the information they require to maintain an efficient workflow. Front-office employees can be more proactive and improve their overall performance if they stay ahead of the workload.

3- PROTECT ALL DATA.

Important data is managed, organized, and secured in a single location. Handling large amounts of data can be overwhelming; however, back-office employees are well trained and focused on processing data on a daily basis, resulting in organizational efficiency.

4- OPPORTUNITIES FOR GROWTH

Scaling your team can be difficult and costly at times. Outsourcing a back-office team allows for cost savings while still providing high-quality services from talented and motivated professionals.

Managing a business, regardless of its size, is a difficult task. Trying to sell and onboard customers while juggling data and other time-consuming tasks can be overwhelming. Having a trusted and talented team handle these tasks is beneficial to a company’s growing capabilities. It will improve front-office employee performance and allow them to focus on their core business.

Since 2012, Lean Staffing Solutions has assisted businesses in establishing Back Office support in Colombia, South America. Providing high-quality services boosts the productivity and growth of many businesses.

Speak to our team